Be among the first to experience a faster, more secure and more customizable digital banking experience than ever before. As a former Southwest Bank customer, you now have access to Simmons' new online and mobile banking platforms. Below are just some of the features you'll experience with the new platforms.
COMBINING FEATURES YOU KNOW WITH FEATURES YOU'LL LOVE
FASTER, MORE SECURE & MORE CUSTOMIZABLE
FREQUENTLY ASKED QUESTIONS
Q: What is happening to the former Southwest Bank online banking website?
A: On January 13, 2020, the former Southwest Bank online banking website will redirect to the new Simmons Bank online banking homepage. Converting your former Southwest Bank account into Simmons' new online and mobile banking platform will allow you to take advantage of many new features that make banking faster, more secure and more customizable than ever before.
Q: When are these changes taking place?
A: Most activities related to the conversion of your account(s) to Simmons' new online and mobile banking platform will take place between January 6 - January 13, 2020. Click here for the detailed timeline.
Q: Will my online banking login ID and password change?
A: For most customers, your User ID will remain the same as what you use today. For some, however, you will be prompted to create a new User ID. All customers will need to reset their password. You will receive password instructions once you begin the login process using your existing User ID. If you encounter any login issues, please email email@example.com or call 1-866-246-2400.
Q: How will I access my services, such as online banking?
A: Visit simmonsbank.com. On January 13, 2020, in place of the previous "former Southwest Bank" login button in the top right corner of the website, there will be a new button simply titled "LOGIN." Clicking this button will expand the login options to be used by all Simmons customers, including former Southwest Bank customers, beginning January 13. There will also be a prominent login banner displayed on the homepage of simmonsbank.com, for quick and easy access. Login options will be split into two tabs: "Personal" and "Business" with "Online Banking" being the default selection for both types of accounts. Once "Online Banking" is selected, you will be asked to enter your User ID and begin the login process. If you need to login to a different account type, click the down arrow to preview other account options like credit card, retirement, lockbox and more.
Q: What browser should I use for online banking?
Online banking works best in Google ChromeTM. The current version of the following browsers is also supported: Microsoft® Internet Explorer® 11, Microsoft EdgeTM, Apple® Safari® and Mozilla® Firefox®.
Q: Will I need to download a new mobile banking app for my phone?
A: Yes. The Southwest Bank, a division of Simmons Bank mobile app will be disabled on January 13, 2020. To download the Simmons Bank mobile app, click here. Please note that your former Southwest Bank account will not be available or accessible in Simmons' mobile app until January 13, 2020.
Q: Will I keep my current account number(s)?
A: Yes, your account number(s) will remain the same.
Q: Will I need to register for online banking or eStatements?
A: If you currently have eStatements or online banking, you will not need to re-enroll. If you are not currently enrolled in online banking, you may click here to enroll beginning January 13, 2020.
Q: Will my current bill pay vendors automatically convert to Simmons Bank Bill Pay?
A: Former Southwest Bank bill pay will be unavailable starting at 8 a.m. CT on January 6, 2020 until 8 a.m. CT on January 13, 2020. Scheduled bill payments will continue to be processed. Existing payee information will transfer to the new online banking system; nicknames, however, will not. Though rare, some payees that are currently electronic payments may be transferred to check payments and some payees that are currently check payments may be transferred to electronic payments. Beginning January 13, please review your accounts to ensure everything has transferred correctly.
Q: Will all of my transaction history transfer to the new online banking system?
A: The most recent 18 months of transaction history will transfer to Simmons' new online banking system. However, we encourage you to proactively download all transaction history needed for completing your taxes, prior to the upgrade on January 13.
Q: How do I find my Bill Pay history?
Bill Pay history from your previous online and mobile banking is only viewable through Simmons Online Banking, not through the mobile app. To find your Bill Pay history, follow these steps:
- Click Move Money at the top of the page
- Click Payments
- Click Manage Payments
- Click History near the bottom right of the page
- Click View More
- Click Transactions for a drop down menu
- Click History prior to 01/13/2020 and your past Bill Pay transactions will display
If you have any questions, concerns or comments, please email firstname.lastname@example.org or call 1-866-246-2400. One of our customer care representatives will be happy to assist.
Please be aware that Simmons Bank will never contact you to verify private information such as account numbers or login credentials. If you receive a suspicious call, text or email, contact Simmons Bank at 1-866-246-2400 or email email@example.com to report the incident.