Simmons Bank reminds you to make security and safety a priority when using walk-up or drive-up, unmanned teller machines.
Remain aware of your surroundings and exercise caution when withdrawing funds. At a drive-up ATM, be sure passenger windows are rolled up and doors are locked. If the lights at the ATM are not working or there are trees or shrubbery blocking the machine, don’t use it. Refrain from displaying your cash and put it away as soon as the transaction is completed. Wait to count your cash until you are in the safety of a locked enclosure, such as your car or home.
Detecting Tampered Machines
Inspect the ATM before use for possible tampering or the presence of a skimming device. Potential indicators can include sticky residue or evidence of an adhesive, scratches, damaged or crooked pieces, loose or extra attachments on the card slot, or noticeable resistance when pressing the keypad.
Protect Your PIN
Use your body or other hand to shield the keypad as you enter your PIN. Do not write your PIN down or share it with anyone.
Safeguard and Protect Your Debit Card
Treat your debit card as if it were cash. For additional security, keep your card in a safety sleeve to avoid
undetected and unauthorized scanning of your card while it is in your pocket, wallet or purse.
Suspicious Activity or Persons at the ATM
If you see anyone or anything suspicious while approaching the ATM, do not use the machine. If you are in the middle of a transaction, cancel it and leave the area. Do not allow anyone to help you or distract you at an ATM.
ATM and Teller Receipts
Take your receipt AND card AFTER completing your transactions.
Telephone and Internet Transactions
Refrain from surrendering your debit card number, PIN or security code over the phone or via the internet unless you have verified it is a trusted merchant or you have initiated the transaction yourself.
Review your Monthly Statement for Fraud
Promptly review your monthly account statements and compare your ATM and merchant receipts against your statement. Contact the bank immediately if you see potential fraudulent activity.
Protection Against Internet Fraud
If purchasing items online with your debit card, do not save your card or account number on the site. After the transaction, end your visit by logging out of the website instead of just closing your web browser.
Reporting a Lost or Stolen CheckCard
Call us immediately if your card is lost or stolen. 1-866-246-2400.