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As a result of COVID-19 stimulus payments being distributed this week, online banking is receiving an unprecedented volume of traffic. We are working as quickly as possible to address service degradation issues you may be experiencing such as failed login attempts or the inability to process new online bill payments (previously-scheduled online bill payments will continue to process).

As you might suspect, the increased volume and related issues for online banking are also leading to extremely high volume for our Customer Call Center.

Please be aware that the Simmons Bank Mobile App is another alternative to online banking.If you haven’t downloaded the mobile app, click here.

Just need to check your balance? You can do so by visiting any Simmons Bank ATM.

As an alternative to contacting our Call Center, you may also submit an email inquiry by clicking any of the buttons on our Contact page for: General Banking, Credit or Debit Cards, Treasury Management and Online Banking.

Thank you for your patience. We will continue to update this page as our teams resolve these issues.